Customer support

How can we help?

Real people, real answers. Most questions are answered below; for anything else, write to us and we'll reply within one business day.

Product help

Fit, setup, dialing in or a problem with your set? Send us a message.

Write to us

Email

Prefer your inbox? Email us directly and include your Amazon order number if you have one.

colsken.co@gmail.com
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Which set fits your machine?

Quick answers

Frequently asked

Fit & compatibility

Which set fits my machine?

54mm sets (Wood or Aluminum): Breville Barista Express BES870, Barista Pro BES878, Barista Touch BES880, Duo Temp Pro BES810 and Infuser BES840, 3-ear models only.

51mm set (Wood): CASABREWS CM5418 Series and 3700 Series (including the 3700 Gense).

Not on the list? Ask us before you order.

What does "3-ear" mean?

The ears are the tabs on the portafilter that lock into the group head. Count the slots around your machine's group head, or look at your original portafilter: our 54mm sets have three.

What's the difference between the Wood and Aluminum 54mm sets?

Same 54mm fit and the same tools. The Wood set has a wood handle; the Aluminum set has a black anodized aluminum handle. Pick the one you like holding.

Do I need a different grind with a bottomless portafilter?

Start where you are. Because you can now see the flow, you may notice your grind or prep needs small tweaks. Our brew guide walks through dialing in.

Orders, shipping & returns

Where is my order?

All orders are fulfilled by Amazon. Track yours anytime in Your Orders on Amazon.

How do I return or exchange a set?

Returns and exchanges go through Amazon's standard return process: open Your Orders, choose the order, and select Return or replace items. If you ordered the wrong size, we're happy to help you pick the right one.

Something arrived damaged or missing.

Sorry about that. Start a replacement through Your Orders on Amazon, or message us with your Amazon order number and a photo and we'll help.

Care & cleaning

How do I clean the portafilter?

After each session, knock out the puck, then rinse the basket and puck screen under warm water. The basket lifts out for a deeper clean. With no spouts, there are fewer tight corners for coffee oils to build up.

Can it go in the dishwasher?

We recommend hand washing every part. Dishwashers can dry out a wooden handle and dull anodized aluminum. Wipe the handle with a damp cloth and dry it right away.

How do I care for the wood handle?

Keep it out of standing water and dry it after use. If it starts to look dry, rub in a little food-safe wood oil or board conditioner and buff off the excess.

Why is my shot spraying?

Spraying usually means uneven flow through the puck: clumps, an uneven tamp, a dose that's too high or low, or a grind that's off. Our extraction guide shows what each sign means and how to fix it.

Warranty

Is there a warranty?

If a part arrives damaged or has a manufacturing defect, contact us with your Amazon order number and a photo of the issue and we'll sort it out with you. Amazon's standard return policy also applies to every order.

Still need help?

Send us a message

Tell us your machine and what you're seeing. A photo or short video of the shot helps a lot; reply to our email with it and we'll take a look.

  • We reply within one business day, Monday to Friday.
  • For returns and refunds, Amazon's process is the fastest route.
  • We'll never ask for your password or card details.

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